Rock + Water
What data do we collect and process
If you are a ROCQUA customer, we need to collect and use information about you while providing you services such as:
- Booking outdoor and/or indoor adventure activities
- Providing you with the correct safety equipment for those activities
- Dealing with refunds
We collect customer data when you email us or make an online booking on our website. We collect data to fulfil or contractual obligations with you. These include: your name, address, email address, telephone number, emergency contact details and any medical conditions we may need to be aware of. We do not collect or hold your payment details once you have made a booking. We hold your personal data to ensure that the contractual arrangements between us can properly be implemented so that the relationship can run smoothly, and to comply with legal requirements. We may use your email address to contact you about any special offers we may have on future activity sessions. If you would prefer us not to contact you in the future, please contact us.
How long we keep your personal data
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for (e.g. booking an indoor or outdoor activity session). We will retain the name, email address and phone number of the person that made the booking for the purposes of satisfying any legal, accounting, or reporting requirements. Before starting your activity, you will also be asked to complete a paper Indemnity Form, on which we will take your details and those of anyone else taking part in the activity. We will keep this Indemnity Form on file for as long as required by our business.
We collect a limited amount of data from the users of our website when they book an activity with us. We use this data to help us to improve your experience when using our website and to help us manage the services we provide. This includes information such as how you use our website, the frequency with which you access our website, and the times that our website is most popular.
Website Service Provider
Our website hosting company is based in Nottingham, England, UK. For further information please visit their website: www.heartinternet.uk.
As we hold your personal data to fulfil the booking of an activity, you have various rights in relation to it. To get in touch please email our ROCQUA team. We will always seek to deal with your request as quickly as we can and in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you may raise.
If we are using your data because we deem it necessary for our legitimate interests and you do not agree you have the right to object. We will respond to your request within 30 days.
If you have informed us that your personal data is inaccurate you have the right to have your data corrected on our files. We will respond to your request within 30 days.
You have the right to ask us to confirm what information we hold about you at any time, and you may ask us to modify or update it. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. At this point, we may ask you to verify your identity or ask for more information about your request. If your interests or requirements change you can ask us to modify, update or delete your data.
You have the right to lodge a complaint about the data we hold or the way it is used with your local supervisory authority, if you want to exercise this right you should contact the Information Commissioners Office at: www.ico.org.uk