Rock + Water
Adventures
Privacy Policy
Privacy Policy
At Rocqua Adventures, we are committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you book an indoor or outdoor activity with us. It also outlines your rights regarding your data and how we comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).
We may update this policy from time to time, so please check back for the latest version.
What Data Do We Collect and Process?
If you are a ROCQUA customer, we need to collect and use information about you while providing you services such as:
- Booking outdoor and/or indoor adventure activities
- Providing you with the correct safety equipment for those activities
- Dealing with refunds
We collect customer data when you email us or make an online booking on our website. We collect data to fulfil or contractual obligations with you. These include: your name, address, email address, telephone number, emergency contact details and any medical conditions we may need to be aware of. We do not collect or hold your payment details once you have made a booking. We hold your personal data to ensure that the contractual arrangements between us can properly be implemented so that the relationship can run smoothly, and to comply with legal requirements. We may use your email address to contact you about any special offers we may have on future activity sessions. If you would prefer us not to contact you in the future, please contact us.
What Data We Collect & Why
When you book an activity with Rocqua Adventures, we collect the following information to process your booking and ensure a safe experience:
Personal details: Name, email address, phone number, and home address.
Emergency contact details: For safety purposes.
Medical information: Any relevant conditions that may affect participation.
Booking details: Activity type, date, and time.
We do not store payment details. All payments are processed securely through our payment provider.
How We Use Your Data
We use your personal data to:
Process your booking and manage our contractual obligations.
Provide you with necessary safety information and equipment.
Contact you about your booking, including updates or cancellations.
Respond to customer inquiries.
Send promotional offers (only if you have opted in).
If you wish to opt out of marketing emails, you can contact us at any time.
How Long We Keep Your Data
We only retain your data for as long as necessary to fulfil our legal and operational obligations:
Booking data: Retained for a maximum of 13 years to meet legal and tax requirements.
Indemnity forms: Stored securely for the legally required period.
Marketing data: Retained until you request removal.
Website Data & Cookies
When you visit our website, we collect usage data such as browsing behaviour, frequency of visits, and popular pages. This helps us improve our services. Our site uses cookies to enhance your experience. You can adjust your browser settings to manage or disable cookies.
Third-Party Services
Our website is hosted on a private server to enhance security and reliability.
We may share necessary booking details with instructors providing your activity.
We do not sell or share your personal data with third parties for marketing purposes.
Your Rights
Under GDPR, you have the right to:
Access the personal data we hold about you.
Request corrections if your data is inaccurate.
Ask us to delete your personal data (subject to legal obligations).
Object to processing or withdraw consent for marketing.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you have concerns.
To exercise your rights or make a request, please contact us at info@rocquaadventures.com. We will respond within 30 days.
Contact Us
For any privacy-related inquiries, please email info@rocquaadventures.com
By using our services, you agree to the terms outlined in this privacy policy.